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3 Signs It’s Time to Switch Your Managed IT Services Provider

By Carlos Soto - June 17, 2019

Is your current managed services provider (MSP) the right one for your business? Or is it costing you more in time, money, and security risk than it should?

As your business grows or evolves, you might discover that the company currently managing your IT systems doesn’t offer the level or types of support that your business needs to stay competitive or avoid costly IT problems and disruptions. And downtime is certainly expensive: One analysis by International Data Corporation found that small companies that have experienced IT downtime reported that a single downtime event cost them between $82,200 and $256,000.

Should I Make a Change?

How do you know when it’s time to re-evaluate your options and switch to a different MSP with more robust services and stronger customer support? We’ve recently published a whitepaper on the six key signs that it’s time to make a switch while saving time and money – here’s a brief preview on three of those signs:

  1. You’re not reaching tech support quickly enough. You should be able to get a hold of a technician who can help solve your problem immediately – and not have to wait for a callback. Every minute or hour you have to wait, you’re losing precious time you or an employee could be working.
  2. Your current MSP seems to have a “break/fix” mentality. Today’s most forward-thinking MSPs deploy diagnostic tools and proactive, remote monitoring, so they can spot troublesome IT issues before they cause a major problem that disrupts your business and costs more time and money to fix.
  3. Your cybersecurity protocols aren’t shielding your business’s IT and data against today’s biggest threats. Cyber thieves are getting more sophisticated and your current MSP may not be using the right preventive tools and monitoring to thwart them.

These are just a few of the reasons you may want to start shopping around for a new MSP, so download the whitepaper for full insights or contact us at 1-800-300-0983 to learn more about our services.

 
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