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The Benefits of IT Vendor Management

By Kwang Edeker - June 11, 2019

When something goes wrong with your company’s technology, contacting an IT vendor is one of those things that no one likes to do. Whether it’s dealing with problems with your hardware, software or internet services, you know you are usually in for a long period of lost productivity and frustration.

And issues can arise at any time. An employee may be burning the midnight oil to finish an important project, only to discover a key software program isn’t allowing them to access the data they need. You or the employee may then have to waste precious time calling the vendor or tracking down the right person who can answer your question and resolve the issue. You could easily end up spending hours on the phone with no solution in sight.

Stop Wasting Time

Having access to full-service IT vendor management is just one of the key reasons to consider switching to a managed IT services provider (MSP). (Download this whitepaper to learn the other top signs.)

“We’re the ones calling the ISP at 2 a.m. when no one is in the office,” says John Knox, product director of engineering and project management for CompuCom. By including IT vendor management in every Managed IT as a Service package, “We can provide the information the vendors need to resolve the issue more quickly, saving our customers time.”

Having a reliable, experienced and knowledgeable MSP manage your communications with major vendors – whether to get support with a problem or to oversee the licensing process – prevents your staff from being pulled away from their regular duties, Knox says. Plus, because a full-service MSP manages vendor relationships for many businesses, it can often handle vendor support issues faster than an average person because it knows the right people to contact and can facilitate the support provided, he adds.

How IT Vendor Management Helps You

So, what does IT vendor management entail? It means that the MSP’s support staff will work with pre-qualified vendors to provide service and resolve certain issues by:

  • Coordinating vendor-related project tasks and activities (as requested by customers)
  • Acting as the liaison between the vendor and your business to get questions answered or share information
  • Working with the vendor to quickly respond to technical difficulties, both remotely and onsite (when needed)
  • Contacting the vendor for updates on open support cases

If your current MSP doesn’t offer comprehensive IT vendor management as part of its regular service package, it might be time to make a switch.

Want to learn how CompuCom’s managed IT services can help your business save time by managing your vendor relationships? Call us today at 1-800-300-0983 or visit us at smb.compucom.com. Also, download our whitepaper to find out the top six signs that it might be time to change your MSP.



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